FAQs

We sure do. 

Whether you have a 6-week-old Great Dane or a 16-year-old Shih Tzu, you can become a Waggle Mail member at any time and know that the information and products we select for your subscription box will be age- and stage-appropriate. No matter when you join our pack, our goal is always to support you along your pet parenting journey.

If there’s a problem with your Waggle Mail box, we want to know. (After all, happiness is our guarantee.) 

Contact our support team and we’ll work our tails off to resolve the issue as soon as possible.

Waggle Mail subscriptions cost $150/quarter. We ship to our Canadian customers at no charge. 

All Waggle Mail members receive a curated dog subscription box delivered to their doorstep once every three months.

 

Never. Whether you have a 100lb Pitbull or a 2lb Chihuahua, we pack your custom subscription box with health-focused products and information that deliver top value for your dog.

 

Once you’ve placed your order and completed our intake form, we’ll curate and ship your box within 1 week of billing. You’ll receive an email from us as soon as your order has shipped.

All auto-renewal orders ship around three months from the original shipping date. 

If you’ve gifted a Waggle Mail box, that box will ship within 1 week of the recipient completing our intake form.

 

Because we’re not a one-size-fits-all service, the contents of each Waggle Mail box depend on the dog. However, what you can expect are purpose-full, filler-free products and information including 1 vet-authored wellness booklet or puppy training booklet, and up to 8+ premium products such as:

  • Dental chews that are scientifically proven to be effective and delicious. We’re talking bags of amazing chews, not just 1 measly chew
  • Vet-exclusive health products to support immunity, anxiety, or joint health, for just a few e.g.
  • Eco-friendly lifestyle accessories for dogs on the move
  • Quality, nutritious, vet-selected treats for all dogs, despite any special allergies or sensitive tummies
  • Fun toys and enrichment puzzles for everyday bonding and play

You bet!

Because we’re veterinarian-owned and operated, this is our specialty. We’ve designed our intake form to provide a safe place for you to share medical and other key information about your dog. The more you provide, the better we can curate your dog’s subscription box contents. 

Absolutely.

We understand that many dogs struggle with sensitive tummies and/or food allergies. As vets, we also know that some dogs aren’t allowed treats during strict food trials.

Don’t want treats or need a break from them? Log in and update your member profile—it’s as easy as that.

Shipping is included for all Canadian Waggle Mail subscribers.

To all our friends and fellow pet parents in America: we promise we haven’t forgotten about you! We’ll be unleashing our US subscription soon. Sign up to our Waggle (e)Mail newsletter for launch updates and other exclusive offers.

We understand and expect that you and your dog’s needs will change with time. Our member portal is designed to allow you to easily make changes. Our team is notified every time a change is made so we can adjust your Waggle mail subscription box accordingly.

You can easily cancel your Waggle Mail subscription through your member profile without worry or fees.

Because we curate our products to accommodate individual needs, we do not offer shared/multi-dog subscription boxes. However, once you’re a Waggle Mail member it will be easy to add additional subscriptions under your personal dashboard for the other pups in your household. We love rewarding our multi-pet parents with a $20 multi-pet discount that is credited towards their second dogs’ box!

As advocates for canine wellness, we believe in health at every age and every stage. The products we curate and the information we provide inside each box is designed to adapt to and accommodate you and your dog’s changing needs.

We accept Visa, Mastercard, American Express, Discovery, JCB, Diners Club, China UnionPay, and Visa Debit Cards. Currently we are only servicing Canadian clients, but given our goal to empower pet parents around the world we are excited to expand our membership in the future.

You will be billed at time of purchase for your first Waggle Mail subscription box, and once every every three months thereafter.

You will not be billed monthly.

Not yet, but soon.

Nothing makes us happier than hearing we hit a home run with the contents of your Waggle Mail box. Active Waggle Mail members will have the option to automatically replenish their favourite items (monthly or quarterly) in addition to their quarterly subscription. 

 

Need to take a short break from your subscription? No problem. You can temporarily put your service on pause (without annoying fees or penalties) by contacting us.

Coming soon: you will be able to easily change this yourself by logging in to your member profile and clicking ‘Manage Subscription.’

You sure can!

The main difference when gifting a Waggle Mail box for a furry friend is that these subscriptions do not automatically renew. You can purchase one box, or a whole years’ worth (four boxes), but you’ll only be charged once. Once the gift subscription expires, we’ll send your recipient(s) a reminder and invite them to continue their subscription if they so choose.

Our boxes are packed with quality health products for your dog, many of which come in containers with more than a one month supply. We don’t want to inundate you with a surplus of products to fill up your cupboards, so a three month cycle gives you a chance to test out the product and decide what’s right for your dog.

Our tagline says it all: Purpose Full. Filler Free.

We find the less expensive subscription boxes contain a few treats and stuffed toys – items that are all filler, without much purpose. Our goal is for every single item your receive to be useful to you and your dog. This is why each box is tailored specifically for your dog based on their age, breed, weight, and needs. We also include Veterinary Health Products (VHPs) like proven probiotics, vitamins and joint supports, which are only available through a veterinarian.

Every box also comes with a wealth of health information for you and your dog. Each box includes a booklet prepared by our veterinarian covering head-to-tail wellness for you dog. While we strongly encourage regular checkups, we are hoping Waggle Mail’s combination of products and knowledge will help reduce the number of veterinary visits – and bills – for your dog.

As long as you want!

We’ll ship your first box out within a week of receiving your order. You’re free to cancel at any time – we won’t charge you until your next box is ready to ship.

And if any of our products fails to meet your standards, we are more than happy to replace it until you’re satisfied. It’s our happiness guarantee.

Don’t see your question here? Get in touch.

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